Our Team | Vitalia North Olmsted

Vitalia North Olmsted is proud to announce that we've earned the Best Assisted Living award from U.S. News!

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Meet the North Olmsted Team

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A passionate team building an exceptional community.

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Pamela Gill

Executive Director

Core Value: I choose to have a childlike sense of wonder

Fun Fact: I love riding four-wheelers and side-by-sides, spending quality time with my family, and I’ll never turn down a great Mexican meal.

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Richelle Costello

Operations Coordinator

Core Value: I believe acts of kindness can drive change in the world

Fun Fact: Hot pink is my color, crafts are my hobby, and I’m a proud mama of two boys.

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Tracy Barbee

Senior Living Director

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Gretchen Banak

Business Office Director

Core Value:  I listen to understand

Fun Fact:  I don’t love having my picture taken, but I do love all things pink. I enjoy working out and Chinese food.    

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Ashley Bago

Wellness Director

Core Value:  Transparency builds trust

Fun Fact:  US Navy veteran, proud mom of five amazing sons, known to bring a little humor wherever I go—because laughter is the best medicine.    

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Shonae Houston

Memory Care Director

Core Value:  I understand that transparency builds trust

Fun Fact:  Influenced by my mom, I strive to be an asset. I enjoy mushrooms and walking for pleasure.    

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David Romano

Culinary Director

Core Value:  I consistently and firmly advocate for fairness

Fun Fact:  I enjoy woodworking. Orange is my favorite color, bleu my favorite cheese—and I enjoy singing karaoke.    

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Joseph Heinen

Plant Operations Director

Core Value:  I solve problems and my answer is always yes

Fun Fact:  I strive to walk each day in faith, hope, and love. Blue is my color, and Felafel is my favorite food.    

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Becky Gibson

Resident Services Director

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Inclusion: where everyone belongs.

VITALIA® North Olmsted serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age or handicap, except as limited by state and federal law.

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